Terms & Conditions

Making your booking

A reservation deposit of 25% of the rental fee is required to confirm your booking. The remaining 75% balance, together with the security deposit (€ 500) and mandatory end cleaning fee (€ 200), is due six weeks before the arrival date. If you do not pay the balance in full and on time, we reserve the right to treat your booking as cancelled and the cancellation conditions (as defined below) will apply.

The property

Unless otherwise stated, the villa is available from 16:00 and check-out is at 10:00. Excessive damage (breakages, burn marks, stains, etc.) or theft of linen or furniture will be charged. You will receive two sets of keys on arrival — loss of keys will be charged at €50 per set. Pets are not permitted and smoking is strictly prohibited indoors. All rubbish must be removed from the property before check-out; failure to do so will result in the security deposit being withheld. If everything is in order after your departure, your deposit will be refunded within 7 days.

If you cancel or amend your booking

If you need to cancel or amend your booking, please email us as soon as possible.

• If cancelled more than 6 weeks before the start of the stay, the deposit is due.
• If cancelled within 6 weeks before the start of the stay, the full rental price is due.

We advise you to take out cancellation insurance.

If we cancel or amend your booking

We do not expect to need to make changes to your booking once agreed, but occasionally issues arise and we may need to make amendments or, very rarely, cancel bookings. If this happens, we will contact you as soon as reasonably possible and inform you of the cancellation or change. If we cancel your booking, we will refund all amounts already paid. However, we will not be liable to refund any costs you have paid to a third party in connection with your holiday (including, without limitation, travel, entertainment, activities or insurance costs).

Your obligations

Spanish law requires us to collect passport details of ALL guests staying in the property. You agree to provide the required details, which MUST be accurate as on-site checks by local authorities may take place.

• You agree to comply with all regulations specified by us and to ensure that all members of your party do likewise.
• You agree to leave the property and its contents, including items such as kitchen appliances, crockery and glassware, clean and in good condition.
• You agree not to cause damage to the walls, doors, windows or any other part of the property, nor to do anything that could reasonably be considered a nuisance to occupants of adjacent or neighbouring properties.
• You agree to take all necessary steps to protect your personal belongings while on the premises.
• You agree that every member of your party is covered by comprehensive travel insurance (including cancellation, flight delay, loss and damage to luggage and other property) and medical insurance (including evacuation and repatriation cover).
• You may not accommodate more people in the property than is expressly permitted, nor significantly change the composition of the party during your stay. If you do so, we may refuse to hand over the property or require you to vacate it. We will treat each of these circumstances as a cancellation of the booking by you and we are not obliged to refund any fees already paid.
• You agree to give us or our representative reasonable access to the property at any reasonable time during your stay for the purpose of essential repairs, in an emergency, or to ensure compliance with our conditions.

Complaints

Every effort has been made to ensure you have an enjoyable and memorable holiday. However, should you have any cause for complaint it is important that action is taken as soon as possible. It is essential that you contact us if a problem arises so that it can be resolved quickly. It is often extremely difficult (and sometimes impossible) to address problems properly if we are not informed immediately. By discussing any issues with us while you are at the villa, any shortcomings can usually be remedied straight away. In particular, complaints of a transient nature (for example regarding the preparation or heating of the villa) cannot be investigated unless reported while you are resident at the property.